Refund and Returns Policy

Cancelling before dispatch

If you change your mind before your order is dispatched or collected, contact us and we will cancel it and refund you in full.

Changed your mind after delivery

You can return an item within 7 days of delivery or collection if it is unused, undamaged and in its original packaging. We refund the item price; delivery costs are not refunded and return delivery is at your cost.

Items ordered or configured specially for you, and items that have been installed, cannot be returned for a change of mind.

Faulty or damaged items

If an item arrives damaged or develops a fault, tell us as soon as possible, ideally within 48 hours of delivery for damage in transit. We will inspect it and repair, replace or refund it. Faults that appear later are handled under the manufacturer’s warranty, and we will help you make the claim.

Installed equipment

Once equipment has been installed it is covered by the manufacturer’s warranty and the workmanship cover in your installation agreement, rather than by this returns policy.

How to return an item

Refunds

Approved refunds are paid to the original payment method through Paystack, normally within 10 working days of approval. Your bank may take a few extra days to show the credit.

Contact

To start a return, email info@sunnovatesystems.com, call +234 706 551 5774, or write to Sunnovate Energy Systems, 1 Otigba Street, Ikeja, Lagos, Nigeria.

Last updated: October 2026